Refund policy

Returns

You have 30 days from the day your order arrives to ask for a return. The piece must be unused, undamaged and in its original packaging.

To start a return, email support@suncatchery.com with your order number. We will reply with the return address and instructions. Please do not send anything back before you hear from us, because a parcel we are not expecting cannot be matched to your order.

Return postage is paid by the customer, unless the piece arrived damaged or faulty. We suggest a tracked service and a padded envelope or box, because acrylic scratches and we can only refund a return that reaches us in good condition.

Arrived damaged or faulty

If your order arrives cracked, scratched, misprinted or otherwise faulty, email support@suncatchery.com within 7 days of delivery with your order number and a photo of the piece and of the packaging it came in.

We will make and send a replacement at no cost to you. If we cannot make a replacement, we will refund you in full. You do not need to send the damaged piece back.

Refunds

Once your return arrives and has been checked, we will email you to confirm and refund your original payment method. Your bank or card issuer may take a few more days to show the money in your account.